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Comparing the MaNova system to QuickBooks is like comparing a Lamborghini to a Pinto – there is no comparison!  We didn’t notice what we were missing until we made the change.  We needed something that would keep track of the entire repair process and manage our inventory efficiently and effectively.  We found this with MaNova.  We went from using paper service orders to going almost completely paperless in under a week!

Ryan Hardee,  a-i Computer Solutions

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Home » Best Practice's for Computer Repair Shops

Best Practice's for Computer Repair Shops

Practice 1: Make a commission plan for your technicians

  1. Do you feel that you're just making a salary for your technicians?
  2. Do you have to motivate your techs to work faster?
  3. A solution is a good commission plan, you might not realize how important a commission can be, but even a bad commission plan is better than no commission plan.
  4. Based on our experience, the average number of repairs a single tech performed each day is 2.5 without a commission plan. When a commission plan was implemented, the average increased to 5 repairs per day, and some techs even reached 7 repairs per day. Which Improved the efficiency dramatically.
  5. How to make a commission plan? Based on what kind of number?  How to get the techs to work together? Is there any way to break the repair process down by steps where each person can obtain a commission?
  6. Ask how MaNova can create a commission plan for each tech.

Practice 2: Sell refurbished computers

  1. Low cost purchase, higher profit margin when sold.
  2. There is a need for these computer, like for students or elderly.
  3. The more computers you sell, the more repair business you can potentially get. Because if the customer bought the computer from you, most likely they will go back to you for repair.
  4. Opportunity to sell warranty too with the refurbished computer
  5. There is a huge market for off-leased computers. Usually off-leased computers are business model and better quality than consumer product.
  6. Ask us if you don't know where to find refurbished computers.

Practice 3: Sell compatible inks for printers

  1. The genuine ink is cost  5 to 8 times more than compatible inks.
  2. need choose good brand, like brother
  3. Sell printer for zero-profit, make profit on inks
  4. Ask us for good distributor of compatible inks.

Practice 4: Sell warranties

  1. No cost to create
  2. Generates a good cash flow for the company
  3. Ask us about the creation of a warranty system and how to track.

Practice 5: Always ask for referral

  1. It's the best way to get new customers.
  2. How much do you spend on yellow page advertisement?
  3. Ask how MaNova can help you to boost the referrals for you business

Practice 6: Recycle computers

  1. Create a image as an environmentally friendly company
  2. This program brings in new customer. They might never come to your store if not for recycling and give them a business card.
  3. Some computers are fixable for resale or you can use it for parts.
  4. Find local recyclers for pickup on a weekly basis, this helps clean up the storage space. They recycle the metal from the chip boards. Older computers have better metals.

Practice 7: Use a big sign for you company

  1. You might not have the money for a good location, but if you can afford it, get a big sign so you can bee seen. Especially if you promote locally or are located in a urban environment.
  2. Use a neon sign, it stands out better.