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FAQ
Q: Do we interface with QuickBooks?
Yes we do. Though we do need to know what fields you are using in QuickBooks. We will work with you to provide a easy or seem-less integration to your system.
Q: Can I keep all my data from QuickBooks?
Yes, we'll help you to import data from your existing system to our system. For users of QuickBooks or Peachtree, you could keep all your customer information and inventory information. However, we don't import history records, like sales order or invoices.
Q: Can we interface to other Accounting systems?
Yes we can, though it depends upon you sharing what fields you use and what data is to be interfaced with the MaNova system. We need to "connect" the information between the systems.
Q: Can we have multiple sessions on one computer?
Yes, you can. It's very common that techs share computers. You can have multiple people login on the same computer or from a different computer, as well as a single user login multiple times to one computer.
Q: Do we have to have support and maintenance contracts?
No, support is optional. We provide support for the first 30 days to assure you are up and running smoothly. After words, if you wish you can get support for a fee. Though once users are trained and familiar with the system there is little need for additional support. All support is performed via the Internet or by phone and fax.
Q: What if we come across a problem in the system?
If there is a problem in the system, though we have found very few, please notify us immediately and we will fix the problem at no charge as soon as possible. Though we ask to please distinguish between a true problem in the system rather then a user error or desire for a feature.
Q: Do you provide training?
Yes, we do. We include 4 hours of training at no cost when a customer uses one of our systems. Our systems are very intuitive and easy to learn, and requires very little time to be familiar with the system and to be using it. We have clients that learn the system on one day and the very next day be using the system.
Q: Is your system a Point of Sale system (POS)?
No, it is a business management application. Though the system does have the functions of POS integrated into the system, but the MaNova system is much more then POS.
Q: What's the difference between the MaNova system and POS?
A POS system is primarily a "cash register" with some additional features, and it doesn't provide the information or functionality of a full business management system as the MaNova system does. MaNova is a full feature application the integrates multiple functions into a single user experience, while providing information for managers and owners to make informed decisions with better results
