Comparing the MaNova system to QuickBooks is like comparing a Lamborghini to a Pinto – there is no comparison! We didn’t notice what we were missing until we made the change. We needed something that would keep track of the entire repair process and manage our inventory efficiently and effectively. We found this with MaNova. We went from using paper service orders to going almost completely paperless in under a week!
Ryan Hardee, a-i Computer Solutions
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MaNova System
The MaNova system is a business management system used to manage the daily operations of a repair shop including inventories, customer sales, repair process, personnel as well as many other functions for the retail repair store.
We designed the MaNova software for computer stores so that an employee who inspects a computer brought in by a customer can leave notes about the system for the actual computer repair person to follow by. Anytime the computer is inspected, that inspector can be required to note the event in the system to provide an updated review. Anyone that checks out the computer from that point will know what problems have been found and by whom, providing a audit trail for the manager to see. Also, managers can track the status of each repair and specially see what tasks were completed to assure the completion of the repair, and view which employee worked on the project. This helps to monitor employee involvement in the repair process.
For the store that constantly rotates inventories and personnel shifts, having a the MaNova system easily provides information so that everyone knows what they're to do, what items are in the store, and where to find the items in the store creating a more efficient workflow and management review system.
For those who use QuickBooks, we now have an interface to the QuickBooks system to assist in the daily management of your financial reporting. See the last entry in our feature matrix below.
To see screenshots of that feature click on "See Screenshots" in brackets, and then click on the image to enlarge the picture. To see the feature table as a PDF click here.
| Category | Origination | Features and Benefits |
|---|---|---|
| Customer Management |
The company has some employees where spelling has been difficult for them when entering a customer's name, therefore a self-entry form is available. Since, some Accounting Software does not support searching by phone number, what is the easiest way to find a customer... |
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| Technician Management |
Do you know how important a commission plan can be for the company? Before the Chicago Computer Club had a commission plan, the average service time was about 3 to 5 days. During the busiest season, we had to arrange 3 techs in some stores, and work 6 days a week. After CCC implemented the commission plan, the average service time was decreased to 1 or 2 days, and techs only needed to work 5 days a week. Saving the company... |
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| Service Management |
For business management, there are two important goals: one is automation, another is build the process into system. |
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| Repair Process Management |
Imagine you have 10 computers waiting for repair, which one you should work on first? If you are running a commission plan, what if someone received the computer first, but was fixed by another technician, how do you divide the commission for them? |
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Work Order
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Imagine that you have a trade-in laptop with broken hard drive. It will need to be fixed and will use the parts from your inventory. It's a internal work order which is similar to a service order for a customer |
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| Cost Tracking |
We have seen so many applications that track the cost by whatever you input into the cost field, or to rely on accounting software to calculate the cost . How can you get the actual "Cost of Good Sold" by arbitrary input rather than by actual cost on purchase order? |
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Purchase Order Management |
Have you ever received a package, but you can't find which service you ordered? |
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| Inventory Management |
Everybody knows that keep an accurate inventory is very important, the problem is how easy is it to do. If it cost too much, you might think it's not worth to do it. |
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| Multiple Location Support |
The company opened second store. By using an Accounting Software,we have no choice but to keep separate databases for each store... |
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| TAPI Telephone Support |
How many phone calls you received each day? How many times you ask the customer for their phone number? How many times you have to dial the key pad to make a call?
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| Auto Call Features |
How many times did you call the customer with the same routine message, "dear _______, your computer is ready and the balance is _____" . I used to call 30 customers to remind them to pickup their computer, I thought I would finish in one day, but it turned out I could only finish 5 that morning.... |
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| Customer Referral Program |
Referral is the most cheap and effective way to get new customers for local stores. |
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| Communication - Internal and External |
Providing multiple ways to communicate with personnel and customers. |
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| Cash Management |
If you have couple of technicians in the store, how do you know if they won't take cash from the drawer? If you're short money, how do you know what happened and by whom? |
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| Report System |
All business needs reporting to make business decisions. |
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| Quickbooks Integration |
Import your customer, vendor and inventory from csv files or Quickbooks. Export your financial data to Quickbooks for accounting purposes. |
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