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Service Management
For business management there are two important goals: one is automation, and another is to build the process into the system.
We have defined four different types of services for retail repair shops:
- Case: for in-store repairs
- Sales: for short-term sales
- Layaway: sales with payment plan
- On-Site: repairs with appointment schedule
New Case:
Case Manager: Repair Process Management
New Sales:
New Layaway:
New On-Site:
Auto-Call:
Tag Tracking: A Tag will be put on the repair device to help you find the customer and identify the device. It's also being used as business card after the customer picks up their device. For a returning customer, you can find the customer information and service record very quickly by using the service number on the tag.