Testimonials

Comparing the MaNova system to QuickBooks is like comparing a Lamborghini to a Pinto – there is no comparison!  We didn’t notice what we were missing until we made the change.  We needed something that would keep track of the entire repair process and manage our inventory efficiently and effectively.  We found this with MaNova.  We went from using paper service orders to going almost completely paperless in under a week!

Ryan Hardee,  a-i Computer Solutions

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Home » Service Management

Service Management

For business management there are two important goals: one is automation, and another is to build the process into the system.

We have defined four different types of services for retail repair shops:

  • Case: for in-store repairs
  • Sales: for short-term sales
  • Layaway: sales with payment plan
  • On-Site: repairs with appointment schedule

New Case:

New Case

Case Manager: Repair Process Management

Case Manager

New Sales:

New Sales

New Layaway:

New Layaway

New On-Site:

New On-Site

Auto-Call:

Auto Call

Tag Tracking:  A Tag will be put on the repair device to help you find the customer and identify the device. It's also being used as business card after the customer picks up their device. For a returning customer, you can find the customer information and service record very quickly by using the service number on the tag.

Tag