You are here
Products
MaNova System
The MaNova system is a complete integrated business management system specifically designed around the repair process for repair shops. The ability to view single or multiple locations within the system provides the owner the ability to effectively view sales, manage inventories, manage repair processes, see customer data, as well as manage personnel from a single system. This enhances the owners management capability of the business on a whole.
The software was designed for repair shops, and it's inception began from the direct experiences with the Chicago Computer Club, one of the largest repair chains in Illinois. All the integrated features were constructed by the head programmer of the MaNova system who worked for the company as both a technician and general manager of multiple store locations, and under the direction of the CEO of the Chicago Computer Club. As a result, the MaNova system was developed from the unique viewpoints of the technician, manager and business owner. Unlike other systems that only focus on a single functions or with limited features, the MaNova system is a complete business management system.
|
|
|
|
|
|
Customer Management
Service Management
Communication
Purchasing & Inventory
Internal Management
Learn MoreTicketing Add-On
Ticketing Add-On is designed for customer support as a help desk. Not like Case, Sales, Layaway and On-site, Ticket is a more general service type in MaNova. We only define the beginning and the end of a service, the end user can customize the process by themselves.
This Add-On includes Ticket Management, Ticket Board, a Priority List and Email Connector. Email Connector is used to convert an email to a ticket, or attach replied email to the original service to make a "Closed Loop" for the communication.
