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Comparing the MaNova system to QuickBooks is like comparing a Lamborghini to a Pinto – there is no comparison!  We didn’t notice what we were missing until we made the change.  We needed something that would keep track of the entire repair process and manage our inventory efficiently and effectively.  We found this with MaNova.  We went from using paper service orders to going almost completely paperless in under a week!

Ryan Hardee,  a-i Computer Solutions

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Home » Software for Smart Phone Repair Shops

Software for Smart Phone Repair Shops

As you all know there are more smart phones sold than regular phones now, plus all kind of tablets, and there is a huge and rapidly growing market for repairing them. For example, broken screens, water damage or "jailbreaking" the phone (look up "jailbreaking" via a search engine). Usually it costs too much to go back to the dealer, that's why it's good idea to start a smart phone repair business now.
 
However, to fix smart phones is not as easy  to fix as computers, there are couple things you need be aware of before getting into this line of business:

  • Smart phones are not like computers which have standard parts. Because of the limitation of the size, every phone has their own unique design and doesn't share a lot parts. You might need make special order for lot repairs
  • Not all smart phones are repairable, some of them you just can't find parts, or physically you can't replace the parts.
  • The chances that you "brick" (make it unrepairable) the device when you "jailbreak" or try to unlock it are a possibility. Even for same phone with a different series, they might use different hardware, and there is no user manual for that. Be careful with the videos you find on Youtube or pages you Google. Make sure they're exactly the same. Also you need tell the customer there is chance it could be "bricked". and ask if they still have the warranty from dealer.

Besides the techniques you need for repair smartphones, you need a good software to track your repairs which include:

  • Repair process management- what's the status of each repair
  • Special order management- you will need special order a lot parts for repairs, a good system will help you track them

If you already own a computer repair store, it's time to advertise for smart phone repair. If you're planning on opening a new store just for smart phone repairs, there are couple things you need think about:

  • Location: look at the average income, density of population, etc.
  • Find a good vendor for phone accessories. Believe it or not, they're more profitable than repairs. Like the Kindle, you just need to pay $99 for the device, but you may need to pay almost $40 for the cover.
  • If you're not getting enough business for phone repair lines, consider fixing computers could be a good idea too.
  • Speed in providing the repair and the time management involved in the repair. With the case of smartphones, given the nature of there use, turn around time becomes important. 

To manage these situations, phone repair shops should look at the MaNova system. The ability to track and manage this data becomes critical for the phone repair shop. Give us a call to discuss how we can provide a complete business management solution for your repair service store.